Shipping + Returns

SHIPPING

We will process + ship all in-stock orders within 2-3 business days. In the event that items are backordered, we will immediately notify you of any expected delays + will ship the items as we receive them. Please note that if an item is temporarily out-of-stock, items ordered together may not be shipped out on the same day. You will be alerted as soon as each item is ready to be shipped.

DOMESTIC SHIPPING CHARGES

Orders below $30:   $4.95
Orders $30.01 - $50: $6.95
Orders $50.01 - $100:   $10.95
Orders $100.01 - $150:   $14.95
Orders above $150:   Free shipping

INTERNATIONAL SHIPPING CHARGES

Flat rate:   $35

PAYMENT

We offer secure online ordering + accept Visa, MasterCard, Discover + American Express via Shopify Payments service.

SALES TAX

Sales tax is required on orders shipped within California at the local tax rate.

DAMAGES

If you receive a damaged item, please contact us immediately at hello@hellocrisp.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

RETURNS + EXCHANGES

We hope you are completely satisfied with your Hello Crisp purchase. In the case that you are unhappy with your order, we will gladly issue a refund, store credit or exchange within 14 days of order delivery provided items are returned unused + in their original packaging. All returns must be accompanied by a receipt or packing list.
Edible products are not returnable or exchangeable. While we do provide store credits + exchanges, all original shipping expenses are non-refundable.
To return merchandise, contact hello@hellocrisp.com. Prior to shipping, please let us know which item(s) you would like to return. We will then issue a return authorization number that must be included in your return package.

RETURN SHIPPING

Please note that Hello Crisp is not responsible for any additional shipping costs for returns + exchanges + we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Hello Crisp.